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Archive for the ‘Strategy’ Category

Enabling potential customers to find your application through the noise

Tuesday, December 29th, 2009

The amount of noise out there in any of the mobile applications portals is apparent the first time you load one up.  It reminds a person of the first time they walk into their local liquor store  looking for a good wine or new micro brew.  There’s plenty of choices, but what’s good and how can you really know what you’re about to pay for is good?

Unfortunately, there isn’t a knowledgeable associate there waiting to help you out, so what is a person to do?  Well, it’s not up to the customer, it’s up to the app store and the creators of those apps (you) to describe the product effectively in order to allow the user to find the application they are looking for.

I’ve read some good explanations, from the quick: App Store SEO: Using Specialized SEO Techniques to Promote Your App by Teresa Lane to the more descriptive: How To Successfully Promote Your App: iPhone App Marketing by our good friend Carla Kay White.

For the most part the basics come down to making a good first impression.  App stores are in the infant stages of properly utilizing meta data to classify the apps that are displayed on their shelves, but they are slowly getting better.

First and foremost, the name of the app is king.  You need something catchy but you also need it to be descriptive.  Finding the proper mix is tricky.

After the name, you’re really hostage to the constraints put on your by whatever app store you’re dealing with.  You will most likely though have access to things such as keywords and description to help you along, so figure out how to use these to your advantage.  It is very similar to the early days of internet searches.  It’s a crude system currently, but you need to do what you can to make it work for you.  The weakness of the system is the lack of intelligence that can be built into the searches due to the very minuscule proportions of meta data available, but because of this you really need to be creative with your marketing.

Advertising outside of the app store is really where you really need to start to look after you’ve done everything you can inside the app store when you set things up.  Social media is a major factor and old fashioned networking is always a valuable tool.

So once you’ve read up on the standard configuration type settings that are available to you to describe your app inside the store and you’ve done your initial networking through social media and locally don’t forget to get creative with how you get your app out through the noise.

Here are just a few of the great ideas I’ve seen for getting your app out beyond the noise:

  1. Creating / Joining a tribe: this is something that Carla speaks about in her “Inside Secrets to an iPhone App”.  The basic idea of it is to see what group of people your app really strikes a chord with and networking with those people to get your message/app to them.
  2. Pick a vertical: even if your app can be used with multiple different groups of people, it may be a good idea to keep the app’s focus on a specific vertical that you think will be most useful
  3. Think like a website: As stated previously SEO inside an app store is going to follow most of the same rules SEO follows on the web, so tuning your product page and product itself to fit with a solid SEO strategy will get you a long ways.

These of course aren’t the only good ideas out there, so what are some of the good ideas you’ve seen strewn about the web?

The challenge of presenting yourself: ideas vs tangible solutions

Thursday, October 1st, 2009

Are we product designers, graphic designers, experience designers, interaction designers, strategists, information architects…? We have so many names to call ourselves, but for many of us there is no one descriptor that defines what we do. (and I argue that, to be successful, you should never consider yourself held within the boundaries of just one of these terms) We ultimately end up picking a label, just to open the doors of communication so that we can further explain ourselves.

Once that door is opened, where does this presentation of yourself go? Do you describe yourself as an engineer of tangible products or a designer of an experience? How do you present strategies, visions, and ideas as tangible, real products?

Tangible product need
Typically we design things based on a need. “I want to access my files from a remote location.” “I need to take my bike on the train, but it is too big.” “I want an easy way to share my photos with friends and family.” These are needs and solutions were designed to remedy them.

Those are simple and straightforward examples but if we are critical designers we challenge the preconceptions and expectations that a user may have in those examples. It is a challenge to produce a solution that solves the problem for that instant, but it is our job to do more than that.

Vision and Assimilation
We want to inspire people to not only use a product (ie: our tangible solution), but introduce it into their every day lives by integrating it into a bigger vision or system (ie: our larger idea). The user may not have known they had this greater need or perhaps the system already exists elsewhere in their life, but they never saw a connection in how this current need and existing system are related.

In order to introduce this sort of infrastructure we not only need to design the tangible product (or know that it already exists), we need to design the entire system and idea around it. If we do not lay out the infrastructure for the tangible product to be successful, then it will ultimately fail. The only compromise to this is coming up with the idea that uses existing infrastructures and existing products. In many cases we can reuse/reassign a system that exists for another purpose, but one that people already have integrated in their lives. The end goal is assimilation. Assimilation of the product, person, and system while also keeping in mind how all variables may change at any given time and outward influences may effect them as time progresses.

Communication Challenge
Communicating how that big idea or vision is an actual and tangible thing that works and solves needs, is our challenge. How do we as designers communicate this and how do we represent ourselves in this challenge to multiple audiences, cultures, generations? This is our responsibility, to ourselves and to our visions that can change the culture that we live in. Making that vision and system feel tangible if a product does not exist or an infrastructure is not already in place is a wonderful challenge as well. This is where ideas of the future begin and where new needs are envisioned.

Considering ethics and aesthetics, paired with real-life scenarios in real-life cultures… From making tangible things to proposing models and prototypes… How do we communicate this ever-important production of ideas and position ourselves as responsible enough to carry them out?

Some Inspiration:

Dunne & Raby
Dunne & Raby use design as a medium to stimulate discussion and debate amongst designers, industry and the public about the social, cultural and ethical implications of existing and emerging technologies.
http://www.dunneandraby.co.uk/content/projects

Paola Antonelli
View her profile and presentations on TED
http://www.ted.com/speakers/paola_antonelli.html

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